Danthonia Designs (“we, us”) warrant the products sold by us to be free from defects in material and workmanship for the following warranty periods:
5 YEARS: All Danthonia LED message units and LED lighting components
7 YEARS: All other Danthonia signage, posts, monument structures
During the warranty period, we will repair or replace, at our option, any product, or component covered by this warranty, which fails under normal use as a result of a defect in material or workmanship. This includes all parts, labour and freight which may be required to return the product to full functionality.
This warranty starts from the date of purchase and extends only to the original purchasers. Any product or component must have been installed, used, and maintained according to our published instructions in order to be eligible for coverage under this warranty and must not have been subject to misuse or abuse. Any modification to the original product voids the warranty.
This warranty does not cover damages which occur as a result of extreme weather events (i.e. flood, fire, lightning, etc.), vandalism, and vehicle collisions, or damage to products that have been subject to improper storage.
The benefits given by this warranty are in addition to other rights and remedies you may have under general law. If you are a “consumer” as defined in section 3 of the Australian Consumer Law, the following prescribed statement applies to you:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How to make a claim
In the unlikely event that you should require warranty service for your product, please follow the below process:
- Contact us to notify us of your claim at 1800 552 700, email@example.com, or Danthonia Designs, 4188 Gwydir Highway, Elsmore NSW 2360. Please include your purchase receipt, name, complete address and daytime telephone number with a detailed explanation of the problem. We may contact you for further information.
- Await our instructions before taking any further action. Do not send products or parts to us without authorisation, as you may be responsible for any costs associated with forwarding the product to us.
We will conduct an assessment to determine the fault with the product. If the reported problem exists due to a manufacturing fault or defect and is within the applicable warranty period we will repair or replace the product (at our option) at no charge within a reasonable time period. If we repair or replace a product under warranty, the expiration date of the original warranty remains unchanged.
If our assessment reveals that the product is free from any manufacturing fault, the product's warranty has become void, or the product does not meet the conditions of the warranty, we will charge you an appraisal fee. If you would like us to repair the product, a further charge will apply to cover parts, labour and administration costs. We will provide you with a quote for this work before we proceed to repair the product. If you do not wish us to proceed, the appraisal fee will apply.