Terms and Conditions
The terms and conditions in this document reflect the common business practices of Danthonia Designs (“Danthonia/we/our/us”) which apply unless other arrangements are made in writing with the client (“you/yours”).
Consultation - Prior to offering specific quotations or commencing design work we request a short interview to discuss marketing and design questions. Information gathered during this consultation provides a basis for accurate quotations and effective designs. If done by phone this consultation is free. If a site visit is required we may require reimbursement of costs, or other commitment, to be formalised prior to the visit.
Quotation - Standard quotations are valid for 90 days if there has been no change to specifications. Deadlines for special discount offers are determined on a case-by-case basis. Quotations do not include anything that is not specified in writing. We reserve the right to decline to quote.
Copyrights - In accordance with Australian and international law we hold the copyright on any design, sketch, artwork, or other creative work we have furnished unless other arrangements are agreed to in writing. With the purchase of a design you are granted the right to use this design for labels, brochures, stationary, websites, garments and other non-signage use. We reserve the right to be the sole fabricator of any sign we have designed and to display our work or images of our work for portfolio purposes. With the purchase of a “sign design”, the above rights are granted, but we will not specifically endeavour to create a design that meets all of the above application criteria. When a “logo design” has been purchased, we will endeavour to supply a design that meets all the above application criteria. All drawings showing our trademark are our intellectual property and may not be copied, reproduced or forwarded to others by any means without our express permission. In cases where a logo, artwork, or other elements are provided by you to us, you warrant that the subject matter is not copyrighted by a third party or that you have been granted permission to use the copyrighted material on your sign. To support these warranties, you agree to indemnify us in any legal action connected with copyright infringement involving the work produced.
Design Approval - We will submit designs for your review. Prices for design work can be found in our document titled ‘Getting Your Sign’, available on our website. If more revisions are required, or the original design assignment or specifications change significantly during the design process, additional design fees may apply. You (in writing or via down payment) will confirm approval of a final design drawing before fabrication work begins. Samples and prototypes requested by you may incur additional charges.
Client Errors / Alterations - We will not be held responsible for undetected errors on a final design drawing that has been approved by you. Alterations requested by you after a final design drawing has been approved may incur additional charges.
Colour Matching - Because of differences in computer screens (colour calibration, etc), printed samples and actual paint colours, a slight colour variation between the submitted design and the completed work is to be expected. When closer colour matching is required you will submit colour chips or PMS numbers. We will then make a close match within the limits of our current paint supplier.
Sign pictorials - Many of our signs include original custom artwork. The sketch that is approved during the design process is assumed to be a “rough draft” or an “artist’s study” submitted to you prior to creation of the actual “work of art”. Since this sketch is usually done in coloured pencil or watercolour, it will not exactly match the final work, which is done in weather resistant acrylics, and may include sculpting. The final work is assumed to be an improvement over the sketch you approved, and will therefore be a reasonable, but not an exact, match. Where the outcome of final artwork is more critical, we (upon your special request) can send a photograph of the final artwork to you for approval prior to attaching it to the sign. Additional charges may apply.
Payment terms - Design work must be prepaid according to the fee schedule set out in ‘Getting Your Sign’. Fabrication of sign will begin after receipt of 50% down payment. Balance of fabrication fee (including shipping and installation fees) is due upon completion of fabrication of sign. Fabrication of the sign will be considered “complete” once photos of the sign have been seen and approved by you prior to shipment. Approval of sign is a confirmation by you that the finished product has been fabricated in accordance with approved drawing, and any failure to approve a completed sign may only be based on non-conformance with approved final design drawing. If the invoice is not paid in full by the due date then all outstanding monies owed to us become payable immediately and interest at 15% per annum shall accrue on the total amount from the date of invoice. If full payment is not received we reserve the right to remove all goods supplied whilst still pursuing our claim for the outstanding amount plus interest plus any costs associated with the removal of goods. Should you cancel an order or part of an order placed with us, we reserve the right to charge a handling charge in respect to the goods cancelled from that order. Cancellation does not release you from obligation to settle those parts of the order already produced.
Production Schedules - A production schedule will be established after the final design drawing has been approved and a 50% down payment has been received. Most signs are fabricated within 3 to 4 weeks. Shipping requires additional time. We will give an honest time estimate and will do our best to meet tight deadlines, but there will be no liability or penalty for missed deadlines. Further, we will not be held responsible for delays related to shipping, customs, third party installations, or other causes beyond our control.
Outside Purchases - Any outside purchases and/or subcontracted services related to the work, as requested or authorized by you, are chargeable.
Transfer of Title - Signage becomes your property once fabrication payment has been completed. We are responsible for the safety of this property while it is in our possession for up to two weeks or until it is shipped (whichever comes first). We will not be held responsible for the care of signs that remain uncollected for longer than 14 days.
Claims - Claims for defects, damages or shortages must be made by you in writing no later than 10 calendar days after delivery. If no such claim is made, you acknowledge that our performance has fully satisfied all terms, conditions, and specifications.
Permission - You must identify and secure any necessary approvals (e.g., from building owners, local authorities, RTA, etc) related to sign installation. You may make arrangements for us to obtain such permissions at additional cost to you.
Installation by Client – In cases where you arrange sign foundation(s) and/or installation(s), we strongly recommend that all work be undertaken by qualified sign installation professionals. We accept no responsibility for work arranged/carried out by you.
Installation by Danthonia - In cases where we are asked to coordinate any aspects of the installation we may subcontract the necessary engineering and work to local professionals. Installation quotations allow for excavation into obstruction-free earth. Any subsurface services, rock, shale or clay substrates found whilst excavating will incur additional charge. Local government and road authority road closure permits, footpath work permits, site inductions, site specific certificates, engineering certification, or other installation related permits may be required and are not included in the quotation unless otherwise stated. Installation quotations allow for flat and level access without any obstructions to the sign location, normal working hours (7:30am-5:00pm), and continuity of work and installation. We will supply copies of current insurance certificates upon request.
Liability / Disclaimer of Implied Warranties - We warrant only that our work will conform to the description contained in the approved final design drawing. Our maximum liability, whether by negligence, contracts, or otherwise, will not exceed the return of the amount invoiced for the work in dispute. Under no circumstances will we be liable for specific, individual, or consequential damages.
Download a pdf version of Danthonia's Terms & Conditions.
Privacy Policy
Our Commitment
We respect your right to privacy and will uphold it.
Website Policy
Danthonia Designs respects your right to the privacy of the personal information you provide us via our website. We do not sell, trade, or rent your personal information to others. We only collect information that you freely give us. We may keep a record of the contact details of anyone who writes to, telephones, faxes or emails us, unless requested otherwise. We may occasionally use these details to send you relevant information, but will not share these details with any other entity unless necessary to fulfil your request. If we change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
When you submit a query to Danthonia Designs via forms on our website, we require your name, post/zip code, country, phone number, and email address to enable us to respond to you appropriately. As stated above, we respect your right to privacy and the information you provide via this form will be subject to our Privacy Policy.
Email Policy
We do not rent, sell or exchange email addresses to/with other entities. We only ask for your email address in order to deliver information you have requested and/or to communicate with you.
Children’s Privacy
Danthonia Designs affirms and respects the privacy of children who may visit our site. All content on our website is suitable for use with and by children. Because we do not provide content specifically for children, we do not normally expect any child under 13 years of age to submit personal information on our sites and we will not knowingly collect personal information from any child under 13.
Data Removal Policy
If at any time you would prefer not to hear from us again and would like to be removed from our files and/or database, you can contact us via the information on this website, or by writing to Danthonia Designs, Glen Innes Rd, Inverell NSW 2360, Australia.
What if I have other questions?
We welcome your questions or comments about privacy. Please contact us if you would like to discuss any of these issues. Your privacy is our concern.
Download a pdf version of Danthonia's Privacy Policy.
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